Saturday, March 5, 2011

Dear Mr. Finance Minister

Sir,
I was listening to your budget speech and was not able to control myself from swearing out loud when you said that the Refund process is been made faster and simpler.
My wife is waiting for her Income Tax refunds of more than 5 assessment years. I have personally been following up with the department since more than 7 months now and have been able to get only refund till date.
This week I had the opportunity to sit with the Officer for more than 2 hours and the experience brought back memories of my travails over the past 7 months. The system is very clear. A person who comes asking for his refund the very first time is heard, his data checked and sent back saying that the refund will be released after a month. A person who comes back after a month is told that the refund should have come out by now, since it hasnt, it is better to put in a request in writing. On followup after giving the request in writing, the papers which are stored in “Bundles” are to be found. After one more visit to the Department, the Bundle is found, and the papers are found to be “Missing”. Next step is file an affidavit. Once the affidavit is filed, the person is again asked to come back after a week or so. During all these visits, I am not accounting the number of times the peon or the officer is not to be found on the table. Finally after a year the refund is released, if at all.
Btw…let me clarify, I am still to receive the refunds. The receipt of refund experience I am sharing of others.
Sir, you have not made e-filing mandatory for quick and easy refund. But even after e-filing the papers are still to be couriered to the Department in some place of our Country…as far as I know..to Bangalore.
These e-filing data’s are not “available” to the Income Tax officer for reasons best known to the department. My wifes last years returns are still not being shown on his computer, inspite of filing the returns electronically.
So all in all, some loophole is still there in the latest system also.
Yes I had the opportunity to visit an Higher Authority last week. He was very helpful. He has asked me to write a letter to the Department. So my saga continues………

Yours faithfully
A Citizen of India who is paying is Taxes so that your Department people can draw their salaries as per 6th Pay Commission

Jai Hind